This was again.

The second scheduled installation attempt, the second failure. Once again my parents do not yet have broadband because of poorly trained technicians. It grinds my gears because I sent them everything they need to get hooked up, so unless there's some special protocol a DOCSIS modem connected to Satellite uses that a DOCSIS modem connected to cable doesn't, the technicians are just running in circles. Blegh. IS there such a proprietary protocol?

I'm drinking too much coffee these days.